100% Purchase Protection
At Tosti Shop, your satisfaction is our priority. We offer a 100% Purchase Protection policy to ensure your peace of mind when shopping with us.
7-Day Return Option
We understand that sometimes things don’t work out as planned. That’s why we offer a hassle-free 7-day return option on most items. If you’re not completely happy with your purchase, you can return it to us within 7 days of delivery for a full refund.
No Exchange Option
Please note that we currently do not offer exchanges. If you would like a different item, size, or color, simply return the original item for a refund and place a new order for the desired product.
How to Return an Item
- Contact us: Reach out to our customer support team at contact@tostishop.com within 7 days of receiving your order.
- Provide details: Let us know your order number and the reason for the return.
- Receive instructions: Our team will provide you with a return authorization and instructions on how to return the item(s).
Return Conditions
- Items must be returned in their original packaging with all tags and labels attached.
- Items must be unused, undamaged, and in the same condition that you received them.
- Certain products, such as earrings and intimate wear, may be non-returnable for hygiene reasons. This will be clearly indicated on the product page.
Refunds
- Once we receive your returned item(s) and they pass inspection, we will process your refund within 2 business days.
- The refund will be credited to the original payment method used for the purchase.
Shipping Costs
- You are responsible for the cost of return shipping.
- We recommend using a trackable shipping service to ensure that the returned item(s) reach us safely.
Still have questions?
If you have any questions or concerns about our return policy, please don’t hesitate to contact us at contact@tostishop.com.
Shop with confidence at Tosti Shop!