Privacy Policy
Effective Date: October 20, 2024
At Tosti Shop, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, https://www.tostishop.com/ (the “Site”), and when you purchase products from us.
1. Information We Collect
We collect personal information that you provide to us directly, such as when you create an account, place an order, or contact customer support. This information may include:
- Contact information: Your name, email address, phone number, shipping address, and billing address.
- Account information: Your username and password.
- Order information: Details about the products you have ordered, including product names, quantities, and prices.
- Payment information: Your payment card details, but only to process your order through our secure payment gateway. We do not store your full payment card details on our servers.
- Communication information: Any information you provide when you contact customer support or subscribe to our newsletters.
We also collect certain information automatically when you visit our Site, such as:
- Device information: Your IP address, browser type, operating system, and device identifiers.
- Usage information: How you use our Site, including the pages you visit, the links you click, and the searches you conduct.
- Location information: Your general location based on your IP address.
2. How We Use Your Information
We use your personal information to:
- Fulfill your orders: Process your orders, arrange shipping, and provide customer support.
- Improve our Site: Analyze usage patterns to improve our Site’s design and functionality.
- Communicate with you: Send you order updates, respond to your inquiries, and provide you with information about our products and promotions if you have opted to receive them.
- Personalize your experience: Recommend products and promotions that may be of interest to you.
- Protect our Site: Detect and prevent fraud and other malicious activity.
3. Sharing Your Information
We may share your personal information with:
- Service providers: Third-party service providers who assist us with payment processing, shipping, and other essential functions. These providers are only authorized to use your information as necessary to provide these services to us.
- Legal authorities: When required to comply with applicable laws or legal processes.
4. Cookies and Similar Technologies
We use cookies and similar technologies to collect information about your browsing activity on our Site. This helps us personalize your experience, remember your preferences, and analyze our Site’s traffic. You can disable cookies in your browser settings, but this may affect your ability to use certain features of our Site.
5. Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure.
6. Your Privacy Choices
You can access and update your account information by logging into your account on our Site. You can also unsubscribe from our marketing emails by clicking the “unsubscribe” link at the bottom of any email.
7. Children’s Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our Site, and the updated policy will be effective immediately upon posting.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at contact@tostishop.com
WooCommerce Specifics:
- Data Retention: We retain order information for 2 years for tax and accounting purposes. We retain customer account information for as long as the account is active or as needed to provide services.
- Data Access: You can request access to your personal data that we hold by contacting us.
- Data Erasure: You can request that we erase your personal data by contacting us. We will comply with your request unless we have a legal obligation to retain the data.
- Third-Party Plugins: Our Site uses WooCommerce, which may collect and process your data. Please refer to WooCommerce’s privacy policy for more information.